MSP Documentation Software

Our MSP documentation software XIA Configuration increases the value of your managed service provider offering by allowing you to provide a fully automated technical documentation service to your clients at each phase of the MSP lifecycle.

Due Diligence

With a wide range of systems supported, XIA Configuration can scan the IT infrastructure of potential customers, helping to identify the existing customer environment before agreeing to support terms.

Remotely scan a potential customer's systems using custom credentials without installing any software on their environment.

Customer Onboarding

Manually create customers using XIA Configuration's web interface.

Automate tasks with XIA Configuration's API

Alternatively, write a simple script to automate the creation of new customers using XIA Configuration's fully featured API, which supports both PowerShell and Visual Studio.

Projects and Transformation

Using the in-depth documentation capabilities and backwards compatibility all the way back to Windows NT4 Server, you can help create plans to transition customers away from their legacy systems and implement projects, confident in the knowledge that the new implementation will be fully documented.

Operational Support

With XIA Configuration, you benefit from multitenant support, allowing all of your customers to be stored within a single database.

View customer data centrally

Configuration data retrieved from your customers is displayed in a unified web interface.

Give your customers access to their configuration data

Set the appropriate security to allow your clients to see their own data, but not each others.

Learn more about multitenancy in XIA Configuration >

Provide a documentation service

Generate documentation or run reports for your clients, or give them access so they can do it themselves.

Branded documentation

Provide your clients with branded documentation including their company logos and colour schemes.

Customer Exit

In the event that a customer wishes to move to an alternative managed support provider or move support internally within their organization, XIA Configuration allows you to provide them with the documentation required to make the transition without involving any additional effort. Any licenses used are automatically made available when items are deleted.