We initially trialed XIA Automation to streamline our Active Directory processes, and it quickly became an essential tool for managing accounts across departments. The automation made the process efficient and hassle-free.
Nairn Florence, Senior Server Team Analyst | Bath Spa University
About Bath Spa University
Bath Spa University is a public university in the United Kingdom, serving 30,000 students and 1,500 faculty members. Known for its commitment to creativity and innovation, the university offers a diverse range of courses and prides itself on providing a supportive and inclusive learning environment. To maintain seamless IT operations, Bath Spa University sought a solution to improve the efficiency of its account management processes.
The challenge: A time-consuming account management process
With a large and ever-changing student and faculty population, Bath Spa University faced the ongoing challenge of managing 80 production servers efficiently. Updating and maintaining the Active Directory, onboarding new students, deactivating old accounts, and ensuring accuracy across multiple departments was a resource-heavy, time-consuming task. IT staff had to manually oversee these updates, creating inefficiencies and potential gaps in account management.
The solution: Implementing XIA Automation for seamless IT management
Seeking a streamlined approach, Bath Spa University trialed CENTREL Solutions’ XIA Automation, initially using it to clean up its Active Directory processes. The results were immediate: the automation tool simplified profile updates and ensured accounts remained accurate without manual intervention.
Following the successful trial, the university expanded its use of XIA Automation Enterprise Edition, allowing departments to self-manage student and staff accounts with ease. The system was configured to handle password resets, update memberships, and track account movements automatically, reducing administrative burden.
The result: Efficiency, accuracy, and time savings
By integrating XIA Automation, Bath Spa University transformed its IT operations:
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Time savings: The technical team reduced manual workloads, allowing them to focus on higher-value tasks.
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Streamlined processes: Automation improved efficiency across multiple departments, ensuring smoother account management.
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Enhanced accuracy: Automated updates ensured accounts were always current, reducing errors and security risks.
CENTREL Solutions provided a smooth onboarding experience, assisting Bath Spa University in configuring the tool to their specific needs. Continuous support and regular updates ensured the university could maximize the solution’s capabilities.
Nairn Florence, Senior Server Team Analyst at Bath Spa University, comments:
The support team was incredibly helpful in setting up the profiles we needed. The onboarding process was quick and efficient, and the team has been responsive to our questions.
David Homer, Director at CENTREL Solutions, adds:
We designed XIA Automation to simplify IT processes. At Bath Spa University, it transformed a manual, time-intensive task into an automated, self-managing solution.
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