Symptoms

When installing XIA Configuration Server, the installer reports 

A certificate chain could not be built to a trusted root authority.


Issue 

This issue is caused by the .NET Framework 4.8 installer when an internet connection is not available and the certificates on the machine have not been updated.


Resolution

  • Connect the machine to the internet.

    - or -

  • Manually update the root certificates and certificate revocation lists (CRLs) on the machine.



More Information

For more information about running Windows machines in disconnected environments see the following Microsoft article.

https://docs.microsoft.com/en-us/previous-versions/windows/it-pro/windows-server-2012-R2-and-2012/dn265983(v=ws.11)