The ServiceNow connector allows integration between XIA Configuration Server and a ServiceNow instance.


Enable ServiceNow connector

Determines whether to enable integration between XIA Configuration Server and a ServiceNow instance.


Instance URL

The URL of the ServiceNow instance.


Authentication Type

The authentication type, this is currently limited to credentials.


Username

The username to use to connect to the ServiceNow instance.


Password

The password to use to connect to the ServiceNow instance.


Language

The two-character ISO language code. This setting is used when creating new choices in the ServiceNow instance such as operating system names.


Timeout (seconds)

The timeout to use when communicating with the ServiceNow instance.


Enable Windows server synchronization

Determines whether Windows server items in XIA Configuration Server should be synchronized with the ServiceNow instance.


Matching Method

The matching method to use to match the Windows server items in XIA Configuration Server with the Windows server configuration items in the ServiceNow instance.


  • Server Name and Serial Number

  • Server Name Only


Operating System Choice Not Found Action

The action to take if the operating system configured for the Windows server item in XIA Configuration Server is not available as a choice in the ServiceNow instance.


Referenced Company Not Found Action

The action to take if a referenced company (such as the manufacturer) configured for the Windows server item in XIA Configuration Server is not available as a company in the ServiceNow instance.


Referenced Hardware Model Not Found Action

The action to take if a referenced hardware mode configured for the Windows server item in XIA Configuration Server is not available in the ServiceNow instance.


Automatically synchronize with ServiceNow

Determines whether the scheduler should automatically synchronize XIA Configuration Server with the ServiceNow instance.


Interval (minutes)

The interval in minutes at which the scheduler should automatically synchronize XIA Configuration Server with the ServiceNow instance.


Test Connection

Tests the connection between the XIA Configuration Server and the ServiceNow instance using the settings in the user interface.


Save Connector Settings

Saves the connector settings.