Symptoms

When you scan a Citrix XenDesktop Site you receive the error "The agent failed to scan the section 'Site Licensing Information'. CommunicationsError".



Cause

The Citrix XenDesktop server being scanned cannot communicate with the Citrix Licensing server.


To validate the issue open Citrix Studio on the Citrix XenDesktop server being scanned and go to Configuration > Licensing.




Resolution


  • Ensure the "Citrix Licensing" service is running on the licensing server.

  • Ensure the "Citrix Web Services for Licensing" service is running on the license server.

  • Follow the documentation provided with your version of Citrix XenDesktop for further troubleshooting,

    Or

  • Go to the Optional Components section within the Agent Settings and configure the Site Licensing Information option appropriately.