Symptoms

When attempting to start the XIA Configuration Client service (XIAConfigurationSvc) you see the following error.


Windows could not start the XIA Configuration Service service on Local Computer.


Error 5: Access is denied




Issue 

This error can occur if the service account does not have access to the XIA Configuration Client installation directory.


Resolution

Review the NTFS permissions of the XIA Configuration Client installation directory - by default this is the following directory:

C:\Program Files\CENTREL Solutions\XIA Configuration\XIA Configuration Service


Ensure that the service account has the appropriate permissions.


More Information

If the service account has been manually changed, ensure that you have followed the instructions for changing the service account. This provides information for changing the NTFS permissions for the service account.