Error decrypting string value
Symptoms
When accessing a configuration page or viewing a diagnostics log, you see the message:
"Error decrypting string value"
Cause
XIA Configuration uses encryption to store sensitive data. The error can be caused when:
- The encryption keys are deleted or replaced.
- A configuration file is copied from another machine where different encryption keys were used to perform the encryption.
Resolution
Ensure that the correct encryption keys are in place.