The section provides information about the synchronization of the item between the XIA Configuration Server and a ServiceNow instance. This section is only visible if the ServiceNow connector is enabled, and the item type supports synchronization.



Effective Enabled

Determines whether synchronization with a ServiceNow instance is enabled for the item.


ServiceNow Identifier

The unique identifier of the synchronized item in the ServiceNow instance.


Last Synchronization Attempt

The date and time that the XIA Configuration Server attempted to synchronize the item with the ServiceNow instance.


Last Synchronization Success

The date and time that the XIA Configuration Server successfully synchronized the item with the ServiceNow instance.


Synchronize Now

Synchronizes the item with the ServiceNow instance. The user must have both write permissions to the item and the manage ServiceNow item synchronization or synchronize items with ServiceNow server permission.


Open ServiceNow Item

Launches a web browser to display the synchronized item in the ServiceNow instance. This command is only available if the item has been matched with the ServiceNow instance and the ServiceNow identifier is available.