Symptoms

When accessing a configuration page or viewing a diagnostics log, you see the message:

"Error decrypting string value"


Cause

XIA Automation Server uses encryption to store sensitive data. 


The error can be caused when


  • The encryption keys are deleted or replaced.


  • A configuration file is copied from another machine where different encryption keys were used to perform the encryption.



Resolution

Ensure that the correct encryption keys are in place.