Support Articles

How to create a service principal in Azure

This page describes how to automatically create a service principal in Azure using our IT documentation tool XIA Configuration.

Service principals are used to connect to Microsoft Online services such as Azure, Exchange Online and Entra ID.

Automatically create an Azure service principal

XIA Configuration includes a Microsoft service principal creation tool which automatically creates a service principal in Azure:

Simply specify the Microsoft Online services you'd like to create the service principal for, such as Azure. You will then be prompted to login using multi-factor authentication. The tool will then automatically create a service principal in the specified services and optionally create and assign a self-signed certificate.

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Install XIA Configuration Client Fix

This page describes how to install a XIA Configuration Client quick fix.

1. Download and unzip the patch that was sent to you by CENTREL Solutions support.
2. Close the XIA Configuration Client tools user interface.
3. Open the services.mmc management console.
4. Stop the XIA Configuration Service:
5. Replace the files in the following (default) location with those from the patch file:
   C:\Program Files\CENTREL Solutions\XIA Configuration\XIA Configuration Service
6. Start the XIA Configuration Service.
7. Perform the scan again.
8. Please contact CENTREL Solutions support to confirm whether the patch has resolved your issue.

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• Download and run the appropriate version of SQL Server Express for your operating system:
  2017 Express 2019 Express 2022 Express
• Select the Basic installation type:

  

• Read and Accept the license terms:

  

• Confirm the install location and press Install:

  

• Run the XIA Configuration Server installer and, at the Database Settings step, confirm the SQL Instance Name (local)\SQLEXPRESS:

  

• Press Validate to check the connection then Next to continue the XIA Configuration Server installation

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Could not load file or assembly 'SSPI.dll'

Symptoms

When scanning a VMware vCenter server with XIA Configuration Server v9.1, you may see the following error:

Cause

This is due to a bug in the SSPI.dll used to provide SSPI support for the VMware system agent. This allows the system to scan a vCenter server running on Windows using the service account credentials.

Resolution

To resolve this issue, please upgrade to the latest version of XIA Configuration Server.

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Troubleshoot TeamViewer Connections

To troubleshoot issues with TeamViewer, first run the TeamViewer application from here:
https://www.centrel-solutions.com/support/teamviewer.aspx

If the connection does not say Ready to connect, check the following:

1. Ensure that the machine has an internet connection and that port HTTPS/443 is allowed out through the firewall. Please see the TeamViewer guide on Which ports are required for TeamViewer for more information about the firewall requirements.
   
2. Ensure that the TeamViewer servers have not been explicitly blocked by your network support team.
3. Click the cog icon to view the TeamViewer options:
   

   

4. Click Configure next to the Proxy section and ensure that the settings match your network configuration.
   
5. Ensure that Enable logging is ticked and click Open log files. Please send the log files to the CENTREL Solutions support team.
   

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There is a problem with this Windows installer package

Symptoms

When uninstalling XIA Configuration Server or the XIA Configuration Client, you receive the error

Cause

This is due to an issue with Windows UAC (User Access Control) when you are performing the uninstallation as a user who is an Administrator but not the Administrator and are using Programs and Features in Control panel to perform the uninstall.

Resolution

To resolve this issue either:

Logon as the local Administrator account and perform the uninstall.

- or -

Run the installation application (setup.exe) directly and select the Uninstall option. This will correctly elevate the user.

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