XIA Configuration Administrator's Guide

Symptoms

When you scan a Citrix XenDesktop Site you receive the error "The agent failed to scan the section 'Site Licensing Information'. UserNotAuthorized".

Cause

The XIA Configuration Client service account (or the custom credentials in use) do not have the minimum Read Only rights within the Licensing Administrators section as described in the Requirements section.

Resolution

• Within Citrix Studio go to Configuration > Licensing
  
  
• Ensure that the XIA Configuration Client service account (or the custom credentials) have the minimum Read Only rights.
  
  
  
  Or
  
  
• Go to the Optional Components section within the Agent Settings and configure the Site Licensing Information option appropriately.